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Customer service personnel should provide on-site service records confirmed by customers and written after-sales service reports, summarize the service process, analyze the causes of failures, and put forward improvement suggestions.

Service concept: Adhering to the consistent to provide customers with reliable, punctual, high quality, technical competitiveness and flexible innovative service concept.

Establish a good relationship with customers: in addition to paying attention to products, customers will also pay attention to the culture of the enterprise, the concept of the enterprise, the service of the enterprise, the establishment of a good relationship with customers is the basic guarantee of the success of enterprise marketing, establish the concept of consumers, all from the consumer, and this concept runs through the whole process of enterprise production and operation. Establish the business purpose of serving consumers wholeheartedly, and realize that safeguarding the interests of consumers is to safeguard their own interests.

With practical work action to serve: we not only advocate and show the "customer-oriented, dedicated service" this work concept of professional ethics style, but also use practical work action to interpret the "customer first" people-oriented service spirit. Service work in adhering to the "satisfactory service above all" under the premise of the purpose, according to the changing environment to develop personalized services to meet the real needs.